Store Policies

Customer Satisfaction


We do our best to accurately describe our products. As such, if an item arrives to you not as described, the item can be returned within 14 days and we will gladly exchange it, provide store credit, or give you a refund provided that the item is returned to us in the same condition that in was sent.  For items that arrived as described we can still exchange it, provide store credit or issue a refund but there will be a 20% restocking fee.   Shipping fees are nonrefundable.

 

Shipping


* For Domestic shipping we use USPS or UPS, depending on the item.
* For large and/or heavy items there are surcharges to Alaska, Hawaii, and Puerto Rico.

* We ship to APO/FPO addresses with USPS
* For International shipping we ship exclusively with USPS.  

* We reserve the right to require EMS Express mail shipments to certain countries at our discretion.
* Most items are shipped within 48 hours, but we reserve the right to have up to 5 business days to process shipping.

* For Standard Shipping within the continental USA we ship USPS First Class, and UPS Ground.

* For Standard Shipping of large and/or heavy items to Alaska, Hawaii, and Puerto Rico we ship USPS Parcel Post.

* For Expedited Shipping within the USA we ship USPS Priority Mail.

* For Standard Shipping outside the USA we ship USPS First Class Mail International.

* For Expedited Shipping outside the USA we ship USPS Priority Mail International.
* Our online store automatically combines shipping whenever possible.
* For International Customers we write "Gift" on the customs forms.

* For Paypal payments we only ship to confirmed addresses.

 

Payment

 

For payment we accept Paypal, Visa, Mastercard, Discover, and American Express credit cards. For credit cards we use Authorize.net to securely process all transactions.   If you wish to purchase items by money order or by calling in a credit card over the phone, please contact us for additional details at sales@gothamcycles.com

 

Disclaimer


*All parts are sold as is, with no warranty.