Store Policies

Customer Satisfaction

We do our best to accurately describe our products. As such, if an item arrives to you not as described, a return can be requested within 48 hours and we will gladly exchange it, provide store credit, or give you a refund provided that the item is returned to us in the same condition that in was sent.  For items that arrived as described we can still exchange it, provide store credit or issue a refund but there will be a 25% restocking fee.   No returns are accepted on the following items: Electrical Parts, Brake & Clutch Rebuild Kits, and Brake Caliper Seals.   Shipping fees are nonrefundable. 

Shipping

* For Domestic shipping we use USPS or UPS, depending on the item.
* For large and/or heavy items there may be surcharges to Alaska, Hawaii, and Puerto Rico.

* Most items are shipped within 48 hours, but we reserve the right to have up to 5 business days to process shipping.

* For Standard Shipping within the continental USA we ship USPS Ground Advantage, and UPS Ground.

* For Expedited Shipping within the USA we ship USPS Priority Mail.

* For Standard Shipping outside the USA we ship Asendia USA.

* For Expedited Shipping outside the USA we ship USPS Priority Mail International and UPS Expedited.
* Our online store automatically combines shipping whenever possible.

* For Paypal payments we only ship to confirmed addresses.

Payment

For payment we accept Paypal, Visa, Mastercard, Discover, and American Express credit cards. For credit cards we use Authorize.net to securely process all transactions.   If you wish to purchase items by money order or by calling in a credit card over the phone, please contact us for additional details at sales@gothamcycles.com

Disclaimer

*All parts are sold as is, with no warranty.